11 Special Skills for Resume Every Virtual Assistant Needs to Stand Out
Athika Rahma
SEO Specialist Virtual Assistant at SGBVA
The demand for virtual assistants (VAs) continues to grow, and standing out from the crowd requires more than just technical know-how. Whether you’re working on social media management, lead generation, or handling administrative tasks, showcasing a diverse skill set is key to attracting potential clients.
In this article, we’ll explore 11 special skills for resume that will not only boost your resume but also position you as a valuable asset to businesses. Each skill comes with a clear explanation, examples of how it applies to specific VA roles, and real-life outcomes to demonstrate its impact.
Also read: How to Land Your First Entry Level Remote Work Job
1. Bilingual Communication
Being bilingual opens doors to working with a wider range of clients and their diverse customer bases. It’s one of a valuable special skills for resume, especially when engaging with customers, providing translations, or managing international campaigns.
Applicable to:
- Social Media Management
- Lead Generation
- Email Marketing
Example:
“By managing email marketing campaigns in both English and Spanish for an online fashion retailer, I helped the company increase its open rate by 40% in the Spanish-speaking market, expanding their reach and boosting sales by 25%.”
2. Conflict Resolution
Being skilled in conflict resolution is essential for maintaining strong, professional relationships with clients, especially when challenges arise. This one of the valuable special skills for resume ensures that issues are addressed swiftly and calmly, fostering trust and long-term partnerships. Effective conflict resolution can prevent escalation and maintain a positive working environment.
Applicable to:
- Customer Support
- Client Relations
- Project Management
- Team Collaboration
Example:
“By implementing conflict resolution techniques during a high-stakes project, I was able to mediate between the client and our team, resolving misunderstandings over deliverables. This led to the successful completion of the project on time, with the client expressing greater satisfaction and renewing their contract for an additional year.”
Also read: 7 Essential Virtual Assistant Hard Skills for Resume (+ Tools and Examples)
3. Negotiation Skills
Negotiation is key to getting the best value for your client, whether you’re dealing with vendors, contractors, or clients themselves. A VA with this one of the special skills for resume can secure favorable terms, reduce costs, and ensure that your client gets the most out of every deal.
Applicable to:
- Project Management
- Admin Tasks
- Lead Generation
Example:
“While working as a project manager for a client’s product launch, I negotiated with a supplier to reduce material costs by 15%. This saved the client $5,000, allowing them to invest the extra budget into more targeted marketing efforts that increased sales by 20%.”
4. Crisis Management
Unexpected challenges are bound to occur. As a VA, being able to handle crises calmly and effectively ensures that things continue to run smoothly, even during a storm. This one of the special skills for resume is vital for maintaining operations, whether it’s fixing technical issues, managing PR crises, or handling urgent tasks.
Applicable to:
- Admin Tasks
- Project Management
- Social Media Management
Example:
“When an important product launch for my client hit a snag due to a website crash, I swiftly coordinated with the tech team and managed social media updates to keep customers informed. This proactive crisis management minimize customer dissatisfaction, and the launch still saw a 30% increase in sales over the next week.”
Also read: 11 Must Have Virtual Assistant Customer Service Skills Resume
5. Market Research
Market research helps you and your clients make informed decisions by analyzing consumer behavior, identifying trends, and uncovering opportunities for growth. Whether you’re helping to refine marketing strategies or identify new customer segments, this one of the special skills for resume adds immense value to any business.
Applicable to:
- Lead Generation
- Market Research
- Email Marketing
Example:
“I conducted market research for a client in the fitness industry and identified an underserved niche: women’s wellness products targeting post-pregnancy. By developing a new campaign focused on this segment, sales increased by 50% within two months.”
6. Competitive Analysis
Knowing your client’s competitors is just as important as knowing their strengths. This one of the special skills for resume involves studying the market to uncover gaps, trends, and opportunities that help your client stay ahead of the competition.
Applicable to:
- Social Media Management
- Market Research
- Lead Generation
Example:
“I performed a competitive analysis for a beauty brand, analyzing their competitors’ social media strategies and identifying content gaps. By shifting focus to eco-friendly products in line with market trends, the brand saw a 20% increase in social media engagement and a 15% rise in sales over three months.”
Also read: How Long Should a Resume Be? A Guide for Virtual Assistants
7. Self-Starter Attitude
A self-starter attitude means you can work independently, anticipate your client’s needs, and take initiative to ensure tasks are completed without needing constant supervision. This one of the special skills for resume is a crucial trait for remote work where clients value autonomy and efficiency.
Applicable to:
- Admin Tasks
- Project Management
- Bookkeeping
Example:
“Managing a busy CEO’s calendar, I proactively organized meetings, streamlined email correspondence, and anticipated upcoming deadlines, allowing the client to focus on high-priority tasks. This efficiency resulted in a 25% increase in productivity for the client within the first month.”
8. Relationship Building
Building strong, lasting relationships with clients is essential for success. A VA with this one of the special skills for resume is able to establish trust and rapport, so he or she is more likely to secure repeat business and long-term partnerships, which are key to growing a thriving business.
Applicable to:
- Social Media Management
- Lead Generation
- Project Management
Example:
“By maintaining open and positive communication with a client over six months, I helped them secure a long-term contract with a major partner. My relationship-building skills made the client feel valued and understood, ultimately leading to a 30% increase in client retention rates.”
Also read: Are Remote Workers Working All Day? Here’s The Truth
9. Community Engagement
Community engagement helps your client build an active, loyal following. Whether through responding to customer inquiries, engaging in online forums, or creating content that sparks discussions, this one of the special skills for resume is essential for boosting brand visibility.
Applicable to:
- Social Media Management
- Lead Generation
Example:
“I increased brand awareness for a client by participating in relevant online communities and responding to consumer questions. This engagement led to a 40% growth in their online community, translating into a 25% increase in inbound leads and a 10% boost in sales.”
10. Lead Generation
Generating high-quality leads is a crucial skill for any VA involved in sales or marketing. This one of the special skills for resume involves identifying and attracting potential customers, nurturing relationships, and turning prospects into loyal clients.
Applicable to:
- Lead Generation
- Email Marketing
- Social Media Management
Example:
“Through a targeted lead generation campaign using LinkedIn and email marketing, I helped a client in the B2B tech industry generate 200 new qualified leads in just three months, resulting in a 15% increase in conversions and a significant rise in their customer base.”
Also read: 15+ Resume Summary Examples to Land Your Remote Job
11. Niche Expertise
Having niche expertise means you understand the unique challenges and opportunities within a specific industry. Whether they are the special skills for resume customer services, healthcare, real estate, or tech, being an expert in a niche allows you to provide specialized support and deliver more value to your clients.
Applicable to:
- Admin Tasks
- Lead Generation
- Project Management
- Digital Marketing
Example:
“As a VA with a focus on real estate, I assisted a client by conducting market analysis and providing tailored lead generation strategies. My expertise helped them secure 50 new property inquiries in just one month, increasing their sales pipeline by 20%”.
Land More Clients with a Great Resume
A great resume is not just one that lists various experiences, but one that convinces potential clients that we are the right virtual assistant for them. It’s about showcasing your skills, your expertise, and your ability to solve problems in a way that resonates with clients.
If you’re a virtual assistant looking to grow your client base and stand out in a competitive market, we have a great opportunity for you! Join the free SGB VA webinar by signing up through the link below!
In this session, our mentor, Tania Gromenko, will share her extensive knowledge and expertise on how to become a sought-after virtual assistant. In just 6 weeks, you’ll learn the strategies and techniques that will make clients eager to work with you.
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