11 Must Have Virtual Assistant Customer Service Skills Resume (+ Examples)
Athika Rahma
SEO Specialist Virtual Assistant at SGBVA
Creating a standout resume as a Virtual Assistant (VA) in customer service requires showcasing specific skills that highlight your expertise in this role. Below, I’ve broken down 11 key customer service skills to feature in your customer service skills resume. I’ll also provide examples and descriptions to help you present them effectively.
What Defines Good Customer Service?
Good customer service goes beyond just answering inquiries. It involves understanding and meeting the customer’s needs with empathy, timeliness, and professionalism. As a Virtual Assistant, your role in customer service is pivotal in shaping the customer’s experience.
Good customer service is:
- Responsive: Customers expect quick answers to their questions. Your ability to respond promptly reflects your commitment to customer satisfaction.
- Helpful: Providing the right solutions and answering questions thoroughly makes a positive impact on customers.
- Proactive: Anticipating customer needs or issues before they become problems creates a more efficient and pleasant experience.
- Empathetic: Understanding the customer’s emotions and showing that you care helps build loyalty.
Also read: List of Computer Skills for Resume of Virtual Assistant (+ How to Include Them)
11 Customer Service Skills for Your VA Resume
As a customer service VA, you will be expected to handle various tasks such as responding to inquiries, solving problems, and managing communication across multiple platforms—all while ensuring a positive customer experience.
In this section, we’ll walk through the key skills that are most valuable in this field, helping you create a customer service skills resume that showcases your strengths and stands out to potential employers.
1. Effective Communication
Clear communication is essential in customer service skills resume. Being able to convey information effectively, while also listening attentively to customers, helps you build trust and resolve issues quickly. Whether through email, chat, or phone, your communication should be concise and easy to understand.
Example: “Managed customer communications via email and chat, ensuring all inquiries were addressed within 24 hours.”
2. Empathy
Empathy is the ability to understand and relate to the emotions of your customers. This skill is vital to highlight in your customer service skills resume, as it helps build rapport and provides compassionate service, especially when addressing concerns or complaints.
Example: “Handled customer complaints with empathy, leading to a 30% increase in customer satisfaction ratings over six months.”
3. Problem-Solving
Being able to quickly identify problems and offer effective solutions is a key aspect of customer service. Make sure to showcase your problem-solving ability in your customer service skills resume, as it demonstrates critical thinking and the ability to provide the best resolutions.
Example: “Resolved technical issues for clients by troubleshooting and providing step-by-step guidance, achieving a first-contact resolution rate of 95%.”
Also read: The 9 Best Font for Resume: Find the Perfect Fit for VA Career
4. Time Management
As a Virtual Assistant, you’ll likely be juggling multiple tasks or clients at once. Being able to prioritize tasks and manage your time effectively is crucial for delivering excellent customer service without missing deadlines.
Example: “Managed multiple client accounts simultaneously, ensuring all tasks were completed ahead of deadlines without compromising quality.”
5. Adaptability
Customer service needs can vary from day to day, and you may need to adjust to new challenges or different client requirements. Being adaptable helps you stay flexible and responsive in a fast-paced environment.
Example: “Adapted quickly to changes in client requirements, successfully transitioning to new software tools with minimal downtime.”
6. Multitasking
As a Virtual Assistant, you’ll often be managing multiple tasks at once. Multitasking is an essential skill to include in your customer service skills resume, as it showcases your ability to handle various responsibilities while maintaining accuracy and efficiency.
Example: “Simultaneously managed customer inquiries while updating client databases, maintaining a high level of accuracy.”
Also read: 15+ Resume Summary Examples to Land Your Remote Job
7. Technical Proficiency
Customer service often requires using various software like CRM systems, chat tools, or ticketing systems. Including technical proficiency in your customer service skills resume shows you’re comfortable with these tools and capable of handling technical aspects efficiently.
Example: “Proficient in using CRM software (e.g., Salesforce), streamlining customer interactions and improving follow-up efficiency.”
8. Calmness Under Pressure
Handling high-pressure situations is inevitable in customer service. Showcasing your calmness under pressure in your customer service skills resume highlights your ability to manage stress and maintain professionalism, especially during challenging moments.
Example: “Managed high volumes of customer inquiries during peak times while remaining calm and professional.”
9. Active Listening
Active listening is a critical component of customer service. When included in your customer service skills resume, it shows that you are fully engaged in understanding customers’ concerns and providing tailored solutions.
Example: “Used active listening techniques during customer calls to ensure all concerns were understood and addressed appropriately.”
Also read: 9 Samples of Job Application for Freelance Graphic Designer Virtual Assistant
10. Attention to Detail
In customer service, attention to detail ensures accuracy and high-quality service. By highlighting this skill in your customer service skills resume, you demonstrate your commitment to precision and minimizing mistakes in all aspects of the job.
Example: “Maintained meticulous records of customer interactions, reducing errors by 25% and improving overall service quality.”
11. Professionalism
Professionalism is a must in customer service roles. Including this on your customer service skills resume shows that you consistently maintain a respectful, courteous attitude, regardless of the situation, contributing to positive customer experiences.
Example: “Consistently received positive feedback for maintaining a professional attitude during all communications.”
Also read: 9 Ways to Craft a Strong Job Application Virtual Assistant
How to Incorporate These Skills into Your Resume
Once you’ve identified the skills that make you a great VA, it’s time to highlight them in your resume.
Create a Skills Section
Start by listing these skills in a dedicated “Skills” or “Core Competencies” section. Keep it clear and concise with bullet points.
You can check these customer service skills resume examples for reference:
“Skills:
– Effective Communication
– Empathy
– Problem-Solving
– Time Management”
Use the Experience Section Wisely
In the work experience section, provide concrete examples that demonstrate how you’ve applied these skills.
Example:
“Virtual Assistant | Company Name | Year
– Managed customer communications via email and chat, ensuring timely responses.
– Resolved technical issues through effective problem-solving strategies.”
Highlight Achievements
Whenever possible, quantify your achievements. This gives employers context about the impact you’ve made.
These are some customer service skills resume description examples you can for reference:
- Achieved a first-contact resolution rate of 95%, enhancing overall customer satisfaction.
- Resolved 98% of customer inquiries on the first call, significantly improving customer retention.
- Reduced customer wait times by 30% through the implementation of an optimized call routing system.
Tailor Your Resume
Customize your resume for each job you apply for by aligning your skills with the job description. Use keywords from the job posting that highlight customer service-related skills.
Include a Summary Statement
A compelling customer service skills resume summary at the top of your resume can set the tone for your application. Highlight your experience and key skills.
Example:
“Summary:
Dedicated Virtual Assistant with over five years of experience in providing exceptional customer service across various industries. Skilled in effective communication, problem-solving, and time management, with a proven track record of enhancing client satisfaction.”
Professional Formatting
Make sure your resume is clean and easy to read. Use clear headings, consistent fonts, and bullet points for easy scanning.
Transform into a Successful Customer Service VA in Just Weeks
Building a strong customer service skills resume is key to standing out in this competitive field. By highlighting essential skills like communication, problem-solving, and time management, you can demonstrate your value to potential employers. Always tailor your resume, showcase real-world examples, and emphasize achievements that show your impact.
As a customer service VA, continually enhancing your skills is crucial for landing clients. To kickstart your journey, join the free SGB VA webinar, where our mentor, Tania Gromenko, will share valuable insights on becoming a successful VA. Register now if you’re ready to take the next step!
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